Motivation

I've struggled a lot lately with the idea of "loving" what you do, of "living" for what you do.  For me, my work is both, I love what I do and what I do drives me to push farther every day.  My work is my passion...seeing something grow, change, morph - become better than it was before is what I live for.

I will admit that there have been certain times in my career where I have felt less than appreciated and there are moments when I am faced with the harsh reality that I am as replacable as the next person.  This is only a J.O.B after all, but doing what I do makes me satisified overall.  Perhaps that is why I've struggled with the idea that the people I work with do not enjoy their jobs in quite the same way. 

Don't mistake my previous statement - I don't think everyone has to be thrilled all the time, however there attituded are almost apathetic in nature.  They are here - 5 days a week collecting a paycheck.  What we do and the quality of service that we do our job is of little concern to them and that bothers me.  So how do I change that?  Well for starters, I cannot do it alone...

A review of the research literature by James R. Lindner at Ohio State University concluded that employee motivation was driven more by factors such as interesting work than financial compensation. John Baldoni, author of Great Motivation Secrets of Great Leaders, concluded that motivation comes from wanting to do something of one's own free will, and that motivation is simply leadership behavior--wanting to do what is right for people and the organization

If I stop and look around at the climate I am currently in then I will notice these are sorely lacking in the work environment today.  I think the biggest factor is that there is no leadership example to follow, in fact they are about as transparent as you can get.   Daniel Pink, author of A Whole New Mind, says that true motivation boils down to three elements: Autonomy, the desire to direct our own lives; mastery, the desire to continually improve at something that matters to us, and purpose, the desire to do things in service of something larger than ourselves.

So what does all this tell us....motivation is a complex thing (as if we didn't already know that) that requires more than gobs of money.  For me and my situation today - perhaps it is time to have a little chat with the boys and put them in the drivers seat towards their own motivation.

Before it is Too Late...

In a recent conversation, it was stated that good Project Managers are aware, actively engaged and are forward thinking in the projects they are involved with.  The "not so good" project managers tend to subscribe to the 'auto-magic' school of thought where projects run themselves and they fail or pass completion on the efforts of others.

Shortly after this statement I found myself in a conversation  prompted by the "What's and How's and Who's" that come when communication is missing.  A project, a task or even simple teamwork is only as good as the communication that it is built on.  Talking is not the same as communicating.

Examples of negative impact are easy to find, a project falls apart, a task fails to be completed, a team does not trust one another.  Communication, however works both ways and sometimes its the lack of acknowledgement that can lead to as much destruction as anything else.  Sadly, I've watched the lack of outward acknowledgement break apart teams that worked exceptionally well together and the things that should have been said while they were there only were spoken in their absence.  

Communication is hard, but it is key to what we do and it will make or break the job at hand.

L is for Language

Language....do know what it means?
One definition suggests:

any set or system of such symbols as used in a more or less uniform fashion by a number of people, who are thus enabled to communicate intelligibly with one another

Which according to the above would lead us to believe LANGUAGE is a form of COMMUNICATION.  So what is communication?

the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs. 

So if I understand the definitions correctly, language enables communication which is what allows us the ability to share or pass along ideas.

As a baby we are born with no language skills and limited forms of communication, we grow into children and are taught how to express our needs/wants through verbal  requests which are rather direct and straightforward.  As we progress into young adulthood we learn the technique of manipulation, the art of  "speaking without being direct."  As adults, we refine this ability and hone our skills into an instrument with which we use at our discretion.  In the business world - this skill can make or break you.

I want to preface the following paragraphs by saying that I am NOT insinuating the business world is comprised of liars, manipulators or people set out to mislead you.  I am simply pointing out that we all know a "silver tongued devil" or two and even though we don't like to admit it, we have used our knowledge of this ability to our advantage at least once in our life.  The thing I find most fascinating in what I do each day is just how much language actually impacts the outcome.

See, in my world words are everything.  One word can have different terminology depending on what is being discussed - which is true of many languages.  A simple term like "customer" could mean a person I provide support to who simply has no impact on the information they are requesting, it could be a person I provide support to who is changing information for their customer (sometimes referred to as end user). it could be a developer or a manager who needs information based on the end result of a process.  The point I am making is that not only is a "customer" someone I support, but specifically a customer is a person who requires a different "type" of support with very different results, even if they asked the exact same question.

*This room* offers me the ability to observe  various levels of communication and I am often amazed at the inability to completely understand each other when so many words are being used to convey the same meaning.  Business processes that are affected by the use of ambiguous terms that look good on paper, but have very little impact or meaning to the person who is actually attempting to follow that process.  It reminds me a lot of a legal document - where they use 15 words to say something that could have been written in 5 and requires a degree to understand the meaning of the 15 word sentence.

I am not complaining - I LOVE to talk...I am merely making an observation on what I see today.  It reminds me of watching a play, I wonder what satirical retort will come in the next act....?