It used to be if someone was fortunate enough to get your phone number they would call you to death, but now it is all about email. I can follow up with someone 15 time via email if I choose (gotta love technology,) but what I received as a follow up was beyond anything I had ever seen before. In my job, information is gathered and prepared and then sent up the food chain where eventually a decision is made....this can take a LONG time, depending on the expected need of the product. Most of the time this is done far in advance as money becomes available. Below you will find a copy of an actual email I received from a vendor who is trying to obtain my business. Imagine my shock when I read the email below, knowing I have NEVER met the writer and only spoken to him via phone about business related issues.
A number of days ago you inquired about *** Hosted Exchange services.
We provided some background information about our firm along with a
description of the service and a cost estimate.
After subsequent follow-up attempts, we have not heard back from you.
Please hit "Reply" and select one of the following with an "X":
1) I've been so disappointed since the “World Cup”, the last episode of
“The Sopranos”, “Treasure Hunt”, “Rockstar Super Nova “, and “The Apprentice”
that I can't get out of bed and thus could not respond.
2) My recent travels to Tibet and the Himalayas lasted much longer than
anticipated and Internet / phone access was tough to come by.
3) I found a provider who would do it cheaper and 99.9% uptime isn't
critical for my firm.
4) I decided to keep email in-house.
5) Other priorities arose and my firm never made a decision.
6) I would like you to have someone call me to discuss *** Hosted Exchange again.
Thank you for your response.
[If you selected option (2), I would be happy to help you find a more knowledgeable Sherpa next time.]
In case you were curious my response was as follows:
In response to your email…
I’m sorry, I have had so much difficulty with my TV programming that my depression has kicked in full force and I have not been able to reply to any work related issues. This is such a problem that I have not been able to have my “sanity” medication refilled for many months now, which is beginning to become a real struggle. I really appreciate your concern and understanding with this matter.
Do people really send emails like this or am I just the lucky recipient of one such email???