Thursday, May 29, 2008

Geek Humor

After yesterday's post, I thought I would share a bit of humor. I've mentioned before that I work in computers (and have for 10yrs.) I've done my time as help desk/support (the people you talk to on the phone when there's a problem), Network administration (the people behind the scenes who fix the problem) and Management (the people with the big title who 'play nice' with the bosses and generally run damage control.) With the recent article The Customer Service Hall of Shame I thought I would post a few of my favorite gems as seen from the 'other' perspective.
**DISCLAIMER** This is not to say all users are less than computer savvy, just that there are a rare few who should not be allowed anywhere near them!

Entered on 04/22/2008 by Robert :
Have been on leave since noon Thursday to Tuesday morning. In that
time, 900+ e-mails - all spam - have accumulated in my web e-mail account ... all spam. Is there a way to filter this out? Or, at a minimum to temporarily disable the
account until the spammers stop using my account ID, etc.? Thanks for
any help you can give. (I left the spam e-mails in the account so you can
see what I'm talking about. The web account is spammed@haha.com

Yes Robert, let me use my Jedi mind tricks and convince the spammers not to use your account anymore. I'm sure they will understand completely as soon as I explain that you do not like having 900+ emails in your inbox while you are away. In addition to this, you really should ask those porn sites you keep visiting from sharing your work email address with spammers (you wouldn't have to use your work address if you weren't hiding from your wife.)

Entered by Dwight :
Email eror

Your message did not reach some or all of the intended recipients.

Subject:
The following recipient(s) could not be reached:

wavier@can't-spell.com
The e-mail account does not exist at the organization this
message was sent to. Check the e-mail address, or contact the recipient
directly to find out the correct address.

(Please see attachement of screen shot of settings, I need to send email to do work functin)

Dwight, I understand that email does not come with spell checking capabilities within the address field, however as evident from the other misspelled words within your request, you might want to invest in a dictionary. The email in fact does not exist as you have spelled it, waIver is the correct spelling and that email DOES exist. Respell and try again.
Some of my all time favorites -
"Why isn't the printer printing my document...I need this right now? It says it's out of toner, does that mean it won't print?"
Sure it will print....it will only take a minute for it grab a pen so it can write it all down and then you can have your copy.
"The meeting just disappeared off my calendar, I didn't delete it, I didn't touch it, poof..it is just gone. Do I have a virus?"
Um, no virus is going to steal just the one calendar event. BTW...check your deleted items as I do see the calendar event you are referring to in there, it might have been an accidental deletion, even though I know you are perfect and would NEVER make such a mistake.
Do you ever have any of those I-D-ten-T's (go ahead and write it out, you know you want to) in your office that make you go ?HUM?


3 comments:

Jojo said...

AHAHAHAHA LMAO...that was way too funny. ooooh I wish you were a shrink (although I know it's against the law) and write some crazy confessions here ...but you're not it's ok. I know you're on the other side but sometimes I call support people and those people are exactly like the callers you describe and I'm just like how the HELL did you get this job?

Kel said...

@JoJo...honey, I work with with the support people and often wonder "how the hell they got their jobs! haha

Aleta said...

LMAO! That was GREAT! People in my office are smart enough about computer to be dangerous and foolish enough to try those stupid things. It's the "fat little fingers" of curiousity that get them in trouble most of the time. Lol. As my brother said, "Computers don't make mistakes, it's the person using it that makes the mistake."